Effective Date: 16th April 2025

AAA Industrial Services (“we”, “us”, or “our”) values your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy outlines how we handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing our website or engaging with our services, you consent to the practices described in this policy.

1. What Information We Collect
We may collect and hold a range of personal information, including but not limited to:

• Full name

• Email address

• Phone number

• Postal or business address

• Company name and position

• Details about the products or services you enquire about or purchase

• IP address and browser/device information

• Any other information you voluntarily submit to us via forms, email, or online interactions

We may also collect non-identifying information such as website usage statistics and device data through cookies and analytics tools.

2. How We Collect Personal Information

• We collect your information through the following means:

• Directly from you (e.g., when you submit an enquiry, request a quote, or sign up to communications)

• Automatically when you visit our website, via cookies, web logs and analytics software

• From third parties you have authorised to provide your information to us

• From public sources where legally permitted

3. Why We Collect Your Information

• We collect, hold, use and disclose personal information to:

• Provide products and services to you

• Respond to your enquiries or requests

• Communicate updates, offers, and other service-related content (if subscribed)

• Manage billing, invoicing, and administration

• Comply with legal and regulatory obligations

• Improve our website, systems, and customer service

• Conduct internal reporting, marketing, and business development

We only collect personal information that is reasonably necessary for our functions or activities.

4. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees, contractors, and service providers who assist in delivering our services (e.g., IT support, website hosts, marketing providers)

• Government bodies, law enforcement, or regulators as required by law

• Third-party analytics or software platforms we use (e.g., Google Analytics), under strict data-handling agreements

• Any other parties you have consented to

We do not sell or rent your personal information to third parties.

5. International Disclosure

Some of the third-party service providers we use (e.g., cloud hosting, email platforms) may store or process data overseas. We ensure that any offshore storage complies with privacy laws and contractual protections equivalent to Australian standards.

6. Website Tracking & Cookies

We use cookies and similar technologies to:

• Enhance website functionality and performance

• Understand user behaviour through analytics

• Enable remarketing or targeted advertising
  
  You can control or disable cookies via your browser settings.

7. Security of Your Information

We take reasonable steps to ensure your personal information is kept secure, including:

• Use of secure servers and encrypted storage

• Access restrictions and authentication protocols

• Regular review of cyber security practices

• Secure disposal of personal data no longer needed
  

However, no data transmission over the internet can be guaranteed as 100% secure. You use our website at your own risk.

8. Access to and Correction of Your Personal Information

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, outdated or incomplete. Requests should be made in writing (see contact below), and we will respond within a reasonable timeframe.

9. Retention and Deletion of Data

We retain personal information only as long as it is required for the purpose it was collected, or as otherwise required by law. Once no longer needed, we will take reasonable steps to securely destroy or de-identify the information.

10. Third Party Links

Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of those websites. We encourage you to read their policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or business operations. The latest version will always be published on our website.

12. Contacting Us

If you have any questions, concerns, or complaints about our handling of your personal information, or if you wish to access or correct your data, please contact:
AAA Industrial Services at administration@aaaindustrialservices.com.au

We aim to respond to all privacy-related queries within a reasonable time.